Talent Shared Services Associate - Reporting

Job Summary:   Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple ...

Job Summary:

 Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms. TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure. These services are delivered from our centres in Dalian, China; Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines. TSS team delivers consistent, high-quality and operationally efficient HR transactional services to EY through a globally efficient and effective network of GDS centres.

 

The People Data, Reporting and Analytics (PDRA) team provides the people insights required to help leaders across EY make better, quicker, and smarter business decisions to build their workplace of the future. We report on the people data for the global EY employees to provide input data visualisation for the stakeholders to arrive at any strategic decisions pertaining to Talent globally.

The TSS Associate - Reporting is responsible for running assigned standard and ad hoc People Data Reports as per the defined processes & procedures within the agreed service level agreements.  This role is also responsible to build & maintain positive and productive relationships with other team members and clients.

  

Essential Functions of the Job:

The key function of this position is to prepare People reports and analyze human resources metrics and results. Analyze transactions to determine root causes, variances and recommend corrections to management. Design and create complex reports to user specifications. Must be able to process reporting queries from the People Data repositories and other relational databases. Perform Read and Write Structured Query language (SQL) queries for Extract, Transportation, Transformation & and Load (ETL) solutions. Understand the People data reporting hierarchy, data privacy guidelines, objectives and basic process workflow.

 

Responsibilities:

• Run the standard and adhoc reports assigned within the agreed Service Level Agreement
• Do a thorough quality check in terms of the data, design before sending it to the clients
• Attends to queries /requests /transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
• Ensures all transactions are processed, documented and delivered within defined SLAs 
• Ensure quality standards are met consistently 
• Ensure work instructions are diligently followed; escalate issues as needed
• Ensures all new process updates are incorporated while processing transactions
• Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
• Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor 
• Responds to emails and enquires in a timely manner 
• Prepares and contributes to operational reporting as directed 
• Actively participates and completes the performance management and development plan activities 
• Identifies potential areas for process improvements and makes recommendations to Supervisor 
• Assists with GDS initiatives and other projects as assigned 
• Ensures GDS organizational policies and processes are followed

 

Knowledge and Skills Requirements: 

• Good communication, interpersonal skills and customer orientation; works effectively with others
• Command of spoken and written English
• Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
• Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities
• Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
• Knowledge of Visual Basic (VBA) scripts and macro development will be necessary
• Proficiency with HR Technology (Success Factors, PeopleSoft and/or Taleo is a plus)
• Proficiency in reporting tools like {Power BI, Tableau, Spot fire etc} will be an added advantage
• Proficiency in standard technology such as Out Look, IE, Windows, Excel, Word, PowerPoint, Access is necessary

Supervision Responsibilities:

• No supervision responsibilities

 

Other Requirements: 

• Flexibility in working hours to accommodate multiple time zones as needed
• This role requires to support the Americas Time Zone which will require the resource to work in Philippines Night shift (PHT)
• May need to work extra hours in case of special customer requirement

 

Job Requirements:

Education:

• Bachelor’s Degree in Commerce, Business Administration, Human Resources or related discipline required.
• Diploma in Human Resources will be an added advantage

Experience: 

• 0 - 2+ years work experience preferred including prior Shared Services / BPO and / or HR Operations experience

Certification Requirements: 

None specifically noted.