Global Client Service Communications and Engagement Senior Manager (Associate Director)

The Brand, Marketing and Communications (BMC) function has an important role to play in helping to achieve EY’s ambition to create long-te...

The Brand, Marketing and Communications (BMC) function has an important role to play in helping to achieve EY’s ambition to create long-term value as the world’s most trusted, distinctive professional services organization. We work hand in hand with the business to take services and solutions to market; bring our purpose, building a better working world, to life for our people, clients and communities; engage our people and build a high performing culture; and to build the commercial value and emotional resonance of the EY brand.


Through the collective power of BMC, and the other teams and specialists we work with, we aim to build a better working world by driving commercial value through distinctive marketing and communications that deliver measurable market impact.

 

The opportunity  

In this role, you will be responsible for leading the communications and engagement effort across two key business areas:

    • EY’s Global Accounts Committee (GAC) and G360 accounts, with direct day-to-day strategic and tactical interactions with the business stakeholders
    • Global Growth Drivers, via line management responsibilities of two CE managers

You will be responsible for the development and delivery of EY’s Global Accounts Committee (GAC) and G360 accounts communications and engagement annual plan – from narrative development through to execution. You will also lead the delivery and execution of internal communications and engagement programs aimed at supporting EY’s Global Accounts Committee (GAC) and G360 accounts business strategy in collaboration with business stakeholders.

 

Your key responsibilities

You will be the Communications and Engagement (CE) Business Advisor to the key stakeholder – Chair, Global Accounts Committee (a GE member), providing strategic communications counsel and support that raises awareness of the business priorities and drives engagement with our client service audiences and EY people more broadly. Key responsibilities include:

  • To build and maintain strong relationships with EY’s Global Accounts Committee members
  • To work collaboratively across CE globally and the wider BMC function, particularly across the Markets organization to ensure that all G360 messages are fully integrated and shared across our organizational matrix in a consistent way.
  • Seeking effective ways to engage our stakeholders and client service audiences in GAC/G360 priority projects and programs – leveraging a diverse and innovative channel mix to disseminate messages.
  • Overseeing the delivery of the communications and engagement strategy for EY’s Global Growth Drivers, which will be managed day-to-day by two CE managers on the Client Service CE team
  • Line management and counseling of the two managers on the Client Service CE team
  • Proactively develops others; sees learning and development as a critical input to delivering exceptional client service to BMC clients; seeks to inspire

  

Skills and attributes for success  

  • Strong leadership and consensus-building skills
  • Excellent written and verbal communications skills, as well as proficient stakeholder and project management skills
  • The ability to enable and demonstrate innovative thinking and inspires innovative action; leverages communications to inspire others
  • Provides tactical guidance to realize BMC vision; maintains comprehensive working knowledge about the change process and implementation best practices

 

To qualify for the role you must have

  • Substantial brand, communications and marketing experience in a world-class global organization (10 + years)
  • Experience leading markets communications and engagement programs within a people organization with proven and demonstrable results
  • Experience leading and managing large, diverse and virtual high-performance teams
  • Proven ability to influence and build collaborative relationships with senior-level stakeholders

 

Ideally, you’ll also have

  • The knowledge, skills and abilities needed to establish and refine the strategies that drive brand as well as organizational performance and add value to the business
  • The ability to synthesize information from others; connects all facets of the business when initiating, developing and implementing communications and marketing projects; helps the business address its big issues; serves as an organizational connector
  • The knowledge, skills and abilities concerning global business fundamentals, business models, ethics, competitive analysis and cross-cultural/geographical sensitivities

 

What we look for

Success in this role will be the delivery of comprehensive, world-class internal communications and engagement programs that deliver sustainable, measurable results, as well as excellent reviews and feedback from the key business stakeholders. It will be measured through program usage, the annual GCSP survey, EY’s global people survey and pulse checks, and the global brand survey.

 

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

 

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

 

Join us in building a better working world. 

 

Apply now.

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Job Hiring Philippines: Global Client Service Communications and Engagement Senior Manager (Associate Director)
Global Client Service Communications and Engagement Senior Manager (Associate Director)
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